Agent Console
Connected
Calls
Scheduled
Profiles
Inbox
Captures
Notes
Voice
New Call
Call History
No calls yet
Scheduled Calls
Upcoming and past scheduled calls with retry status.
No scheduled calls
Caller Profiles
Define who the agent recognizes and how to handle their calls.
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Action Inbox
Messages, feature requests, and tasks from inbound calls.
No pending actions
Captures
Everything texted to Joy — thoughts and screenshots, with where each one was routed.
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Notes
Captured ideas and observations.
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Voice Settings
Agent Identity
Changes the agent's name everywhere: phone greetings, transcripts, console, and emails. Service restarts automatically.
Voice Pipeline
Switching pipelines applies to the next call — no restart needed.
Voice Preview
Listen to each voice before selecting it.